- Free Shipping at The Brace Store
Standard FREE shipping for orders over $75 shipping applies only to those in the contiguous 48 states (This does not include Hawaii, Alaska,Puerto Rico, Guam, US Virgin Islands and other unincorporated US territories). The following shipping and handling rates apply to most orders. These rates may differ for large quantity orders or heavy products. We request a physical address as a PO Box can possibly delay an order delivery time.
Exchange shipping costs do NOT qualify for free shipping- Expedited standard shipping rates apply. If you place an exchange order on your own with free shipping, your return will be credited minus the expedited standard shipping fee.
Special Domestic Shipping Services
The Brace Store does not offer expedited shipping services. Ground services only!
The Brace Store does not offer international Shipping. Only USA shipping!
The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. Domestic shipping prices within the contiguous US are determined by the price of your order. (Shopify determines shipping charges based on current shipping rates for UPS, Fed Ex and USPS)
If you purchase item(s) that are large, bulky or order multiple products, you may incur an additional shipping fee due to the overall size and/or weight of the order. These additional shipping cost if applicable are calculated after you have placed your order and communicated to you by email. Once you approve the additional shipping cost your order process is complete.
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.
Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. Shipping time is from when the item leaves the warehouse to when it arrives at your door. The Brace Store cannot control acts of god such as weather and are not responsible for delivery delays due to weather.
See shipping times below:
Orders for in-stock items typically ship within 2 business days and will arrive up to 14 business days.
We make every effort to ship to the correct shipping address. In order to accurately ship your order we ask customers to provide accurate shipping information. We are often able to correct invalid addresses during the shipping process, but we cannot guarantee this.
It is the customer's responsibility to provide an accurate and valid shipping address. Any errors, omissions, or misspellings in the address should be avoided or it may cause your order to be returned.
Orders that are returned to us due to an invalid address provided by the customer will require an additional shipping fee to be reshipped. If you have any questions you may contact our Customer Service Department.
To verify your shipping address, you may click on the following link to use the USPS address verification tool: USPS Address Verification Tool
The Brace Store may at time ship items separately in order to get you your order as quickly as possible. The customer will not incur any additional charge unless otherwise notified in advance.
If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. Your order will not be processed until your payment has been confirmed.
To list the alternate address with your credit card company simply call the toll free number on the back of your card and ask the agent to add the alternate address to your credit card account. Listing the address with your credit card company should only take a few minutes. We recommend adding the address before placing your order; this helps us process your order more quickly.
Shipping to Your Workplace
We recommend using your workplace address as your shipping destination. There are a number of benefits:
- Convenience: you won't need to be at home to accept a delivery
- Privacy: helps keep gifts a secret
- Security: packages won't be left unattended
- Safety: packages won't be left out where they can be damaged by bad weather or outdoor pets
- Time savings: receive packages directly and personally
- Positive environmental impact: carriers deliver to your office anyway so this saves them from driving to your home
- Important Note: Please check your office policy to see if personal deliveries are permitted, then consider shipping your next order to your workplace address.
In the unlikely event that your order arrives damaged, is lost or missing items, please contact our Customer Service Department. Please, reference your name and order number on the subject line of your email [RE: John Doe Order # 123456].
Shipments to Military APO/FPO address and US territories should arrive in 3-6 weeks.
Please note that The Brace Store is only responsible for the delivery of your order from our warehouses to the US military postal service. Once your order(s) is received by the U.S. military postal service, any events beyond our control can impact delivery to the final APO/FPO destination.
The Brace Store does not ship to Canada or international locations.
*14 Days refers to working days for carriers and may exclude weekends and holidays.
Please email us at firstname.lastname@example.org to request information on shipping.